Job Location: Tehran- Iran

Job Number: 9001105

The Service Delivery Manager will be responsible to manage and deliver the Projects for the Delivery and Operations in Iran.

The initiatives under Delivery and Operations cover the full spectrum of infrastructure technology work.  Examples of current initiatives in progress include the following:

• Client IT service delivery and performance management and some specific IT design and build project.
• Mobile Network Projects (e.g., WAN redesign and deployments).
• Workstation Projects (e.g., evaluation and deployment).
• Data Projects (e.g., evaluation and deployment of SAN/NAS solutions).
• Security Projects (e.g., IDS/IPS service deployments, development and revision of the future technology security roadmap, performing security audits and gap analysis to implement the security processes globally).
• Infrastructure Refresh (e.g., continuing a program of ongoing technology refresh and standardization)
• Application Support Services (e.g., establishment of a service for certain new sub-sets of applications used for client service delivery)

REQUIRED EDUCATION

Post Graduate / Graduate with Engineering Degree and equivalent work experience required.

YEARS OF EXPERIENCE

• Should have 5+ years of strong experience in Mobile Network Infrastructure Management / Service Delivery.
• The candidate should have minimum of 2+ years of extensive project management experience, and should be proficient in the usage of various Project Management tools like MS projects for tracking projects.

ROLE SPECIFIC KNOWLEDGE

• He/she should have excellent communication skills and the ability to keep multiple stakeholders informed of the project delivery.
• He/she should be able to understand and adapt, the regional/country specific work cultures, for project delivery.
• He/she should be able to build effective working relationships with various other teams within ARINT.
• He/she should be able to understand complex activities and relationships quickly, and assess business and delivery risk effectively, and communicate it effectively.
• He/she should be able to articulate and communicate the related concepts to a broad range of technical and non-technical staff.
• He/she should have experience with auditing, risk management, as well as contract and vendor negotiation.
• Excellent project management skills.
• Experience of working with virtual project team members.
• Good knowledge about the various Mobile Network and IT infrastructure components and processes.
• Effective risk assessment skills.
• Good commercial acumen for managing budgets.
• Good vendor management skills.
• Good MS Project, MS Visio, MS Office skills

PRODUCT/SERVICE SPECIFIC KNOWLEDGE

• Excellent project management skills.
• Experience of working with virtual project team members.
• Good knowledge about the various IT infrastructure components and processes.
• Effective risk assessment skills.
• Good commercial acumen for managing budgets.
• Good vendor management skills.
• Knowledge of BS7799 / ISO27001 / ISO20000 / ITIL Framework / COBIT etc) preferred.

PREFERRED CERTIFICATIONS

• ITIL Foundation
• MCSE, OCP (preferred)
• CCNP and above
• PMP (Preferred)
• CCSA (Optional)
• CISA(Optional)

SOFT SKILLS

• Team Building and Team Leadership.
• Possess strong influencing skills and substantial delivery capability.
• High energy level and be able to effectively work with various cross functional teams.
• Excellent oral and written English language skill
• Excellent planning, organization, and implementation skills.
• Excellent Written and Verbal communication skills.
• Excellent Documentation and Presentation Skills.
• Excellent interpersonal skills.

Applicants for employment in Iran must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in Iran.

Candidates who are currently employed by a client of ARINT or an affiliated ARINT business may not be eligible for consideration.